In her recent Globe and Mail article Marina Strauss did her usual great job covering the impact, real and imagined, on Canadian retail as more U.S. operators prepare to enter the market. Nordstrom’s legendary customer service was illustrated by the story of an associate who drove 200 kilometers to return a customer’s bag as she [...]
About Andrew Resnick
With his focus on People, Sales, Profits Andrew is a senior operator living in Toronto since moving here from Manhattan in 2002. He has owned, worked with and consulted for consumer/retail brands on both sides of the border ranging from start-ups to multi-billion dollar brand leaders. These include Bell Canada, The Source, Virgin Mobile, RadioShack, Timothy’s World Coffee, Blockbuster and Kozmo.com.