Here’s a blog post from my frustrated buddy John.
John if it’s any consolation I was in an empty Staples around 6:30 and waited 20 minutes for the (only) nice counter lady to figure out how the chip card reader works (the stripe goes to the left. LEFT. Dammit). On Saturday Tim Hortons managed to lose yet another one of my orders because the manager serving me got embroiled in a brawl with an angry customer who was questioning the available options (lettuce or tomatoe and/or lettuce and tomatoe or/and/or nothing) on one of those BELT sandwiches (I’m pretty sure the L stands for lettuce and the T for tomatoe?). When it was all said and done, I was out my coffee and donut. I stayed VERY calm.
See John, apparently you’re new to this. Not me. I’m a veteran. Happens to me all the time.
And like you, I’ve tried blogging and tweeting away my frustrations. Without much luck.
The first time Tim Hortons messed me up I tweeted my pain and got a response from some dude in the US. To this day I’m pretty certain he was just absolving the US of any responsibility. Do they even have bagels in the US?
When Westjet kept us all waiting for almost an hour to self check our bags, I sent out a flock of tweets – then sat next to the hot Westjet marketing lady on my flight to Miami. I showed her my tweets (she’s dropping the charges). For three weeks those tweets sat on my twitter profile and on my blog. I never heard a thing from Westjet. I’m not even sure they’re still in business?
So on Saturday I stayed calm. No tweeting or blogging. Same tonight with Staples.
John, I recognize that like you, I am doomed to be check-out/check-in challenged and to just grin and bear it. Besides, you think Future Shop is following your blog? Come on. Like Westjet, their customer service is probably still living in the past. Off-line.