Boardroom Metrics provides customized CEO Evaluation Services to Boards of Directors in Toronto and across North America.
Performance management of the CEO is a key Board role. Typically, the CEO is the only employee reporting to the Board. By assessing the CEO’s performance, Board’s identify opportunities for improving CEO performance including the direction and support they provide the CEO. When there are concerns about a CEO’s performance, the objective feedback provided through an externally lead process can be very helpful.
The CEO Evaluation Process
There are three key elements of the Boardroom Metrics CEO Evaluation process:
Written assessment of the CEO’s performance.
Directors, the Leadership Team and others (eg, partners) rate the CEO against key accountabilities of the CEO role. They also provide written comments. The CEO’s accountabilities will vary to some degree depending on the organization. Boardroom Metrics works with the Board and the CEO to ensure that the accountabilities being assessed are relevant and meaningful. One of the greatest complaints CEO’s have about assessments of their performance is when the Board evaluates accountabilities that are not perceived as relevant.
Select interviews with Board, Leadership Team and others
Interviews with select respondents provide an extra layer of detail and understanding around the assessment. Typically, the Board and CEO determine who will be interviewed. The CEO is also interviewed. Interviews take approximately half an hour and follow a standard interview format.
Reporting of CEO evaluation results.
Once the written assessments and the interviews are complete, the Boardroom Metrics Consultant prepares a draft report for the Board Chair (and/or relevant Committee Chair) to review. Based on this draft, additional work is completed as necessary or the report is finalized and presented to the Board. In this report the Consultant shares the results and interprets key patterns emerging from the ratings, comments and interviews. Typically, the Consultant working with the Board or Committee Chair will make recommendations on opportunities for improving CEO performance. For many Boards, the development of a detailed CEO performance plan is the final step of the process.
CEO Evaluation Process Timing
A comprehensive CEO evaluation can be completed in as little as six weeks provided surveys are completed on time and interviews happen as scheduled. Typically, the process takes two to three months.
The Benefits of an externally-lead CEO Evaluation process
These are the benefits we typically see of an externally lead process:
The tools to evaluate. Boardroom Metrics has the assessment tools and processes required to evaluate the CEO. Customizing each is important, but not nearly as time consuming as starting from scratch.
Expertise to evaluate. Boardroom Metrics has been working the Boards and CEO’s on performance for over twenty years. In fact, Jim Crocker, who leads the CEO Evaluation Consulting Practice for Boardroom Metrics is both a long-time governance expert and an ex-CEO of several public and private organizations. Jim’s ability to relate to both the Board and CEO sensitivities around CEO assessments is unique and often helpful to the Board and CEO.
Objectivity and confidentiality. For many Boards, objectivity and confidentiality are the greatest benefits of an externally lead process. When confidentiality is ensured, quality of feedback increases. With objectivity, there is greater confidence in the results by the CEO, the Board and by other stakeholders.
For more information on Boardroom Metrics CEO evaluation services, please email [email protected] or call 416-994-6552.
Jim Crocker is the founder and Chair of Boardroom Metrics. He is an experienced Director, CEO and Consultant to public, private and not-for-profit organizations. Jim facilitates and works with Boards, CEO’s and Leadership teams on governance effectiveness.